Help Center
Frequently Asked Questions
Find clear answers to common questions about health insurance in Thailand for expats, retirees and foreigners.
Health Insurance in Thailand
Everything you need to know about navigating health coverage in Thailand.
Is my personal data safe?
Yes, absolutely. We use bank-level encryption and are fully compliant with Thailand's Personal Data Protection Act (PDPA). Your personal information is never shared without your explicit consent.
How do you get quotes so quickly?
Our AI platform connects directly with insurers' APIs and databases in real-time, allowing instant comparison across 300+ plans from 6+ leading Thai insurers.
Do I pay Thailand Insurance Guide directly?
No. You pay the insurance company directly. Thailand Insurance Guide is compensated by the insurer, so our service is completely free for you.
How accurate is the AI matching?
Our AI analyzes your profile against hundreds of plan parameters to deliver 3-9 highly relevant matches. Over 94% of users find their ideal plan among our top recommendations.
How long does the assessment take?
The quick assessment takes under 2 minutes. For a detailed quote with exact pricing, the extended form takes about 5 minutes.
What if I change my mind after purchasing?
Most Thai insurance policies have a 15-day free-look period. Your licensed broker will guide you through any changes, cancellations, or adjustments.
Do I need health insurance for a Thai retirement visa?
Yes. For the OA (Non-Immigrant O-A) visa, Thailand requires health insurance with minimum coverage of 40,000 THB outpatient and 400,000 THB inpatient. We offer fully compliant plans.
Why should I use a broker instead of going directly to the insurer?
Brokers compare multiple insurers for you, provide personal help in your language, and assist with claims, renewals, or disputes — at the same price as going direct.
Why Should I Use a Broker Instead of Going Directly to the Insurer?
Personal Help
Get assistance in your language, plus help with claims, renewals, or disputes — at no extra cost.
More Choice
Brokers compare multiple insurers for you, saving hours of research and ensuring you don't miss a better deal.
Same Price
Premiums are legally the same whether you use a broker or not. You pay zero extra for our service.